Data Privacy Policy
At Currency Partners Holdings Limited, we are committed to protecting the privacy and security of the personal information (“Data”) entrusted to us by our End-Clients. This policy explains how we collect, use, store, and protect your information.
Data Collection: What We Collect
To provide foreign exchange and international payment services, we collect the following categories of data:
Identification Data: Full name, date of birth, nationality, and government-issued identification numbers (e.g., Passport or ID number).
Contact Information: Physical address, email address, and telephone numbers.
Financial Information: Bank account details, source of funds documentation, and transaction history.
Compliance Data: Information required for “Know Your Customer” (KYC) and Anti-Money Laundering (AML) checks.
Technical Data: IP addresses and cookies collected during your use of currencypartners.com.
Purpose of Processing
We hold and process your data for the following specific purposes:
Service Delivery: To facilitate international transfers and manage your account.
Regulatory Compliance: To meet legal obligations regarding financial reporting and AML/CTF (Counter-Terrorism Financing) laws.
Security: To verify identity and prevent fraudulent activity.
Communication: To provide transaction updates and essential service notifications.
Storage and Safeguarding
The security of your data is a priority. We employ industry-standard measures to ensure data integrity:
Storage: Data is stored on secure, encrypted servers with restricted access.
Safeguards: We use Firewalls, Secure Socket Layer (SSL) encryption for data transmission, and multi-factor authentication (MFA) for system access.
Access Control: Only authorised personnel with a legitimate business need are granted access to sensitive client information.
Data Sharing
We do not sell your personal data. However, we may share information with:
Banking Partners: Intermediate and correspondent banks necessary to complete your international payment.
Regulatory Bodies: Government authorities or law enforcement when required by law.
Service Providers: Third-party verification services used solely for KYC and identity authentication.
Data Retention Period
In compliance with financial regulations and to ensure auditability, Currency Partners Holdings Limited maintains a formal data retention schedule:
Five-Year Period: We will retain your personal data and transaction records for a period of five (5) years from the date our business relationship is terminated or from the date of your last transaction, whichever is later.
Post-Retention: Once this five-year period expires, data is securely deleted or anonymised, unless a legal dispute or specific regulatory requirement mandates further retention.
Your Rights: Deletion and Correction
As an End-Client, you have the right to manage your personal information.
How to Request a Correction
If you believe any information we hold is inaccurate or incomplete, please contact us immediately. We will take reasonable steps to rectify the data promptly.
How to Request Deletion
You may request the deletion of your personal data (“The Right to be Forgotten”). Please note:
Deletion requests are subject to the five-year statutory retention period mentioned in Section 6. If the legal retention period has passed, we will erase your data from our active systems within 30 days of a verified request.
Contact Information for Data Requests
To exercise your rights, please submit a written request to:
Email: clientservices@currencypartners.com
Subject Line: Data Subject Access Request – [Your Full Name]
Updates to this Policy
Currency Partners Holdings Limited reserves the right to update this policy to reflect changes in legal requirements or our operational processes. Users are encouraged to review this page periodically.